Guest policies
Cancellation policy
This Moderate policy applies to all direct bookings with Kommineni Stays. It follows common short-stay practice: a full refund when you cancel with fair notice, a partial refund closer to arrival, and no refund for last-minute cancellations or no-shows.
Cancel by 2:00 PM IST, five days before arrival. The full stay amount is returned.
We keep 50% of the stay total. The rest is refunded to your original payment method.
Cancellations after this point, including no-shows and unused nights, are non-refundable.
How the windows are counted
- Check-in is 2:00 PM IST; check-out is 11:00 AM IST.
- Deadlines are measured from 2:00 PM IST on the check-in date. Example: for a Friday check-in, a full refund needs a cancellation by 2:00 PM IST on the previous Sunday.
- Unpaid enquiries can be withdrawn any time at no charge.
- Bookings made on Airbnb follow that listing’s Airbnb cancellation terms, not this page.
Refunds
| Situation | Refund | Notes |
|---|---|---|
| Paid direct booking, cancelled 5+ days before check-in | 100% of stay | Returned to the original UPI / card / netbanking method |
| Paid direct booking, cancelled 48 hours–5 days before | 50% of stay | Gateway fees already charged may be deducted |
| Within 48 hours, during the stay, early departure, or no-show | None | Unused nights are not credited |
| We cancel your confirmed stay | 100% of stay | We will also help you move to another Kommineni home if one is free |
Approved refunds are started within 5–7 business days. Your bank or UPI app may take additional time to show the credit.
Date changes
Enquire by email as soon as plans change. If you request a move 5 or more days before check-in, we will try to shift your dates at the same home or another Kommineni stay at the rate then in force. Inside 5 days, a change is treated under the cancellation windows above for any nights you no longer use.
How to cancel
Write to us with your name, property, and dates (and Razorpay / booking reference if you have one):
- Enquire enquire@komminenistays.com
A cancellation is complete when we confirm it in writing. Please do not assume a message was received until you get that confirmation.